Question Do you ship worldwide?
AnswerYes, we ship worldwide.
Question How much does it cost?
AnswerThe shipping is free.
Question How long before we ship your item?
Answer

We will dispatch the order within 1-3 business days.

Question How long does delivery take?
AnswerNorth America: 10 – 15 business days

Europe: 3 -10 business days

Other countries: 7 – 15 business days

Question Сan I track my order?
AnswerWhen your order has been dispatched, you will receive an email with the tracking number of your parcel.
Question How much will I have to pay in duties and taxes?
Answer

For customers from the European Union there are NO additional duties, taxes or customs fees.
If you are located outside of the EU, please check with you local customs office about any
additional fees that may apply.

Question What payment methods do you accept?
AnswerWe accept credit or debit card and PayPal.
Question How do I return an item?
AnswerPlease fill out the form “Return” on our website. After that, you can send the item to the address: Kadastiku 57a, 21004 Narva Estonia You can return your purchase within 14 days after the date of delivery. The item must be in unused condition and have all the accessories. Buyer pays postage. Please keep your receipt. It is proof of dispatching. We cannot be held responsible for items lost in the post. Personalized or customized items cannot be returned.
Question Do your goods have a warranty and, if the item is faulty, what do I do?
Answer

We offer 12-month warranty for all our products.
If the item you purchased is defective, we are happy to exchange it for an alternative item or offer you a full refund (including all shipping costs). You can contact us with us by emailing us to clientservice.shleather@gmail.com and a member of our team will be in touch. Please note that it can take up to 3 business days for the refunds to be processed.

Question Are your products made of genuine leather? What other materials do you use?
Answer

All our products are made of genuine leather that we make on-site. We use high-quality metal hardware and various fabrics for lining.

Question Do you offer personalization?
AnswerWe offer personalisation on our products. You can choose to have your initials laser engraved or hot stamped. Get in touch for more information by emailing us on clientservice.shleather@gmail.com